Luxury Banarasi Saree with Gold & Silver Zari Work

At The Lotus Fashion, we aim to deliver your orders safely and on time.

Shipping Partners

We ship orders through trusted courier partners including:

• Amazon Shipping
  
• Delhivery
  
• Blue Dart
  

All shipments are managed via our logistics partner iThink Logistics.

Order Processing

• Orders are processed within 1–3 business days after order confirmation.
  

Delivery Timeline

• Delivery usually takes 3–7 business days, depending on the delivery location.

Order Tracking

• Once your order is shipped, tracking details will be shared via email or WhatsApp.
  

Delivery Delays

While we try our best to deliver on time, delays may occur due to courier issues, weather conditions, or other unforeseen circumstances.

At The Lotus Fashion, customer satisfaction is important to us.

Returns Policy

• Returns are accepted within 7 days of delivery.
  
• We do not provide cash refunds. We provide you that amount voucher.
  
• Instead, the return amount will be provided as a store credit voucher.
  

Store Credit

• The issued voucher can be used only on our website & store for future purchases.
  

Return Conditions

To be eligible for a return:

• The product must be unused, unworn, and in original condition
  
• Original tags must be intact
  
• The return request must be raised within 7 days of delivery
  

Returns requested after this period will not be accepted.

Exchange Policy

• Exchanges are accepted within 14 days of delivery.
  

Exchange Conditions

If the exchange is due to customer error

(example: customer ordered L but needs XL):

• The shipping charges will be paid by the customer.
  

If the exchange is due to our mistake

(example: wrong product or defective product):

• The Lotus Fashion will cover the shipping charges.
  

Additional Notes

• Exchanges depend on product availability.
  
• Products that do not meet the exchange conditions may not be accepted